Walking while working
Sperax walking-pad recall and refund: what to check
Recall and refund questions deserve a calm source check, especially when a machine may be in daily use. Identify the exact product, notice, date, and proof of purchase before contacting the seller or official support route.
Check your exact model.
Follow the official notice.
Identify the exact Sperax model and follow the current official notice before using or returning it.
Sperax owners who saw a recall or refund notice and need the next step.
Eligibility, deadlines, seller records, and regional notices can change; keep the original documentation.
Do this first
Stop using the affected unit immediately.
If the label identifies Pro, Q1, RM-01, or RM-02, follow CPSC's instruction to stop using it immediately and dispose of it. Do not sell or give it away. Do not operate the unit again just to see whether it changes speed, stops abruptly, overheats, or can be identified by running it.
Official source: CPSC Warning 26-415
Affected models
Pro · Q1 · RM-01 · RM-02
Official status
Product Safety Warning 26-415
Model location
Label near the power switch
Refund remedy
Unknown; no accepted remedy published
The short answer
Read the label before you read the listing.
CPSC describes the affected products as black with red trim and says the model number is on a label near the power switch. A product photo, seller name, or color match is not enough to identify a model. The exact label controls the next step.
Why CPSC issued the warning
- Unexpected speed changes and abrupt stops can cause a loss of balance and falls.
- CPSC reports overheating, fires, and other thermal incidents.
- The notice identifies fall, burn, and fire hazards—not a performance preference.
What the notice does not say
- No accepted recall remedy is published.
- No refund amount, return label, or replacement is listed.
- No direct Sperax customer-remedy contact is listed.
01 / Identify the unit
Affected Sperax models and the identification test
CPSC names four model labels. The warning says the products were marketed under the Sperax brand, are black with red trim, and were sold online through Amazon.com, Walmart.com, NewEgg.com, and eBay.com. Those marketplaces are historical sales channels in the notice, not proof of current availability or an official remedy.
| Model named by CPSC | How to check | If it matches |
|---|---|---|
| Sperax Pro | Read the model label near the power switch. Do not identify it by color or by turning the belt on. | Stop using immediately; dispose; do not sell or give away. |
| Sperax Q1 | Read the model label near the power switch. Do not identify it by color or by turning the belt on. | Stop using immediately; dispose; do not sell or give away. |
| Sperax RM-01 | Read the model label near the power switch. Do not identify it by color or by turning the belt on. | Stop using immediately; dispose; do not sell or give away. |
| Sperax RM-02 | Read the model label near the power switch. Do not identify it by color or by turning the belt on. | Stop using immediately; dispose; do not sell or give away. |
Find the label
With the unit unplugged and stopped, look near the power switch for the model number.
Match exactly
Compare the printed text with Pro, Q1, RM-01, or RM-02. Similar-looking names are not a match.
Stop and document
If it matches, do not operate it. Photograph the label and keep purchase records for your own platform inquiry.
02 / Act on the warning
A short stop-use checklist
The first three actions below come directly from CPSC's consumer action. The documentation step is for your records and a possible transaction-specific question; it is not a promised remedy.
Do not trade safety for a refund theory.
CPSC's notice does not promise a refund. Keep the unit out of use while you ask the original platform or seller what documentation it requires.
- 1
Stop using it immediately
If the label is Pro, Q1, RM-01, or RM-02, do not start, test, or troubleshoot the unit.
- 2
Do not sell or give it away
Do not list it, donate it, transfer it, or hand it to another person.
- 3
Dispose of it as CPSC directs
CPSC urges consumers to dispose of affected products. Follow applicable local disposal requirements; this page does not invent a method for your jurisdiction.
- 4
Keep records without re-energizing it
Photograph the label while the unit is stopped and unplugged. Save the order record, seller name, and payment record for a possible platform inquiry.
- 5
Report a safety incident
Use SaferProducts.gov for an incident, injury, or product-related problem. For direct CPSC assistance, use the hotline listed in the official notice.
Confirmed CPSC route
Report at SaferProducts.gov
Use the official reporting site for a product-related injury or safety incident.
Open reporting siteConfirmed CPSC route
CPSC Hotline
800-638-2772 · TTY 800-638-8270
Number listed in CPSC Warning 26-415. This page does not provide emergency, medical, or legal advice.
03 / Refund status
What you can ask for—and what is still Unknown
The CPSC notice says the importer, Quanzhou Wentelai Import and Export Trading Co., Ltd., doing business as Sperax, refused to agree to an acceptable recall. It does not provide a refund form, return label, reimbursement amount, replacement, or direct Sperax customer-remedy contact.
CONFIRMED
The notice gives these facts
- Affected models and model-label location.
- Immediate stop-use, disposal, and no-transfer direction.
- SaferProducts.gov and CPSC Hotline contact paths.
UNKNOWN
Do not assume these exist
- A CPSC-administered refund or cash amount.
- A return label, replacement, repair, or destruction-for-payment program.
- A current direct Sperax remedy email or phone number.
A careful platform inquiry
After stopping use and following the CPSC direction, use the order record to ask the original marketplace or seller whether it has a transaction-specific remedy for CPSC Warning 26-415. Include the order ID and model label if requested. Ask what evidence it needs; do not call a discretionary response an official recall refund.
Seller inquiry template
Subject: Sperax [model] order [order ID] — CPSC Warning 26-415
I own a Sperax [exact model] purchased through [marketplace or seller] under order [order ID]. I have stopped using the unit. Please confirm whether you offer a transaction-specific refund or return, what documentation you require, and how the unit should be handled without operating it. I understand that CPSC Warning 26-415 does not publish an accepted recall remedy or guarantee a refund.
Replace the brackets with your own order facts. Do not send passwords, full payment-card details, medical records, or information the platform did not request.
CPSC confirms the products were sold on Amazon.com, Walmart.com, NewEgg.com, and eBay.com. It does not name a single seller contact or guarantee that any platform will refund an order.
04 / What CPSC reports
The warning is about observed failures, not a shopping preference.
These figures are reproduced as CPSC-reported counts in Warning 26-415. They are not a rate, a forecast, or an independent WorkChoose test.
Read the complete source: CPSC official warning.
201
reports of uncontrollable speed, abrupt stops, and similar stability failures
66+
falls or injuries reported, including at least one concussion requiring medical attention
573
reports of overheating, fires, and other thermal incidents; four minor burns reported
05 / Only after the safety steps
Research a different setup when you are ready.
First handle the affected Sperax unit. Then use these fit-first guides to define the desk, room, belt, and workflow constraints. They are research tools—not safety clearances and not guarantees that a replacement is hazard-free.
Checking UREVO? CPSC Warning 26-415 names Sperax Pro, Q1, RM-01 and RM-02. It does not name UREVO and cannot be used to claim that an UREVO model is recalled—or cleared. Use the live recall-search checklist with the exact label, model, seller, and importer name.
Research replacements and rebuild the workstation
First complete the CPSC stop-use and disposal steps above. The first link is a manufacturer-direct starting point for replacement research; the remaining links address the desk and monitor-support side of a future workstation. None is a safety endorsement. Check the exact current model, manual, notices, and complete setup before buying.
WalkingPad C2 foldable walking pad
Compare the exact current model before buying
A foldable alternative to research when storage space is the main constraint. This link is not a safety endorsement: verify the current manual, specifications, warranty, manufacturer notices, and CPSC database for the exact model.
Sunaofe Lunar standing desk
Measure the full setup before choosing a desk size
Use the 48, 55, 60, or 72 × 30-inch options to rebuild the desk side of the setup. Measure room width, desktop depth, and walking-pad clearance before choosing a size.
Sunaofe CTS300 dual monitor arm
Confirm monitor, clamp, and desktop compatibility
A dual-monitor arm can recover desktop space after the walking pad is removed. Confirm screen weight, VESA pattern, clamp opening, rear clearance, and desktop strength first.
These links currently open manufacturer pages directly and use no commission tracking. If an approved affiliate link is activated later, WorkChoose may earn a commission and this disclosure will update automatically. Prices, stock, terms, dimensions, and safety information can change.
Questions people ask
Sperax warning FAQ
Is the Sperax walking pad officially recalled?
The CPSC page is titled a Product Safety Warning, number 26-415, dated April 16, 2026. It names the Pro, Q1, RM-01 and RM-02 models and says the importer refused to agree to an acceptable recall. The warning does not publish an accepted recall remedy or a guaranteed refund process.
Which Sperax models are affected?
CPSC identifies Sperax Pro, Q1, RM-01 and RM-02 walking pads and treadmills. The products are described as black with red trim, and the model number is on a label near the power switch. Do not rely on color alone; read the model label without operating the machine to test it.
Does CPSC Warning 26-415 include UREVO walking pads?
No. Warning 26-415 names Sperax Pro, Q1, RM-01 and RM-02; it does not name UREVO or establish that an UREVO model is recalled. That is not a blanket safety clearance for UREVO. Search the live CPSC database using the exact brand, model number, product label, and seller or importer name before relying on a result.
Where is the Sperax model number?
CPSC says the model number is on a label near the power switch. The warning does not publish a serial-number range or a separate cutoff by purchase date. If the label is missing or unreadable, the exact model status is Unknown; keep the unit unplugged and use the CPSC reporting or hotline paths in the notice rather than powering the unit for identification. CPSC does not publish a Sperax remedy contact.
Will I get a refund for a Sperax walking pad?
A refund is not guaranteed by the CPSC warning. The notice does not list a refund amount, return label, replacement, or direct Sperax remedy contact, so those details are Unknown. You can ask the platform or seller shown in your order record whether it offers a transaction-specific remedy, but do not describe that request as an official CPSC refund program.
How should I ask Amazon, Walmart, eBay, or another seller about a refund?
After stopping use and following the CPSC disposal direction, contact the marketplace or seller from your own order record. Give the order ID, exact model label, and CPSC Warning 26-415, then ask whether it offers a transaction-specific refund or return and what documentation it requires. The CPSC warning does not guarantee that request will be accepted.
Can I sell or give away an affected Sperax walking pad?
No. CPSC urges consumers to stop using the affected products immediately, dispose of them, and not sell or give them away. Do not pass a potentially hazardous unit to another person or list it on a resale marketplace.
What should I do if my Sperax pad caused an injury or fire?
Stop using the product and report the incident or product-related injury to CPSC through SaferProducts.gov. The warning also lists the CPSC Hotline at 800-638-2772 (TTY 800-638-8270). Keep the model information and purchase records available if requested; this page does not provide medical, fire-response, or legal advice.
Are the WalkingPad or UREVO links on this page guaranteed safe replacements?
No. The direct links are included only as starting points for researching a different product after the Sperax safety steps. WorkChoose has not hands-on tested these products, does not certify them, and does not promise that a replacement is free of hazards. Check the exact current model, manual, manufacturer notices, and CPSC database before buying.